Introduction:

There is an increasing awareness that problem solving skill among employees is an important and essential and critical skill for organization success and to remain viable in today’s very competitive business environment. Employee empowerment and involvement has made a breakthrough in employees’ thinking to take responsibility for the processes that are under their control. However employees’ today are plagued with increasing demands for attaining higher performance goals and sustaining performance that demands employee ability to solve problems and apply discretion where they do not normally do so until very recently.

The quality revolution has brought about increasing customers’ demands and higher expectation to lower cost of production to maintain profitability. These twins conflicting objectives mean that the workforce including management personnel must constantly collaborate and deploy intelligence throughout the organization. This is necessitated by the need to co-opt the whole workforce in this collaborate process to deal with problematic issues that are being faced by all organizations with incessant rapidity. The workforces’ improved capability to solve problem become a necessary requirements in any continuous improvement journey embarked by any organizations.

Learning Objectives:

Upon completion of this program, participants will be able to:

• Apply organized method of approaching a problem and the thinking habit that is essential to ensure a successful problem solving in the organization;
• Recognize the type of problem or failure and know how to apply the right tools to collect information and analyze the data for developing effective countermeasure and solution;
• Be exposed to the 7 Steps Problem Solving Process (PSP) Methodology;
• Learn how to track, check and monitor the implementation by using a Problem Progress Report.

Who Should Attend:

Production and Operation Executives, Engineers and Supervisors, Quality, Technical, Engineering and those involved in Continuous Improvement activities in any organization.