Introduction:

This practical program puts together three critical ingredients – understanding the characteristics of people, communicating effectively with them, and making a positive impact through successful interaction – to enable its participants to create the kind of people relationships that produce great results for them and their organization.

Learning Objectives:

The aim of the program is to provide its participants with key tools and techniques to build their interaction and interpersonal skills.

By the end of the program, a participant shall be able to:

• Listen attentively;
• Speak up and use body language effectively;
• Identify the natural communication style of others;
• Adjust own speaking to improve communication effectiveness;
• Read the character of different people, including own self;
• Elicit friendly and respectful response from people of different character;
• Positively impact others to create an open and collaborative atmosphere;
• Interact skillfully towards building productive working relationships.

Who Should Attend:

Managers and executives, who deal with internal people as well as external customer on a regular basis.