Introduction:

Everyone is very unique by itself. We cannot find another same person in the world. In the business world we have to deal with various type of people, some are kind, but some can be very demanding and difficult to handle. Therefore, the skills to deal with this “difficult & demanding people” is very important to ensure we do not offend the person, at the same time we can get our work done efficiently.

In this program the participants will learn on how to differentiate between good and “difficult & demanding people” to avoid unnecessary labelling on the person. To sharpen the skills on how to establish a good relationship, communication and negotiation power with the person, so that the person can be convinced to move towards company objective. The participant will participate in the demonstration and role play during the training, so that they can learn effectively.

Learning Objectives:

In this program, participants will be able to learn to:

• Understand the key objective at work;
• Understand the background of the person;
• Differentiate between the good and difficult & demanding people at work;
• See the positive side of the “difficult & demanding people”;
• Sort out the needs of the person and provide proper solution;
• Enhance negotiation skills;
• Feedback effectively without jeopardizing the good relationship with the person.

Target Group:

All levels of employees.