Introduction:

Fancy sales pitches, high-powered market strategies & clever advertising can be very important attention getters. And they may persuade people to become your prospect. But getting them to purchase your product depends on how well they are treated, convinced & rewarded which boils down to customer service. This interactive program is a spring board for releasing talent, energy & enthusiasm.

Exceptional customer service does not happen by talking about it. It happens by doing it. It happens at every point of contact with the customer – in person, on the phone, in a letter through email.  Customer service relationships often depend on “getting off on the right foot”.

Quickly recognize customer’s color brain, behavioral style & expectations/needs so as to develop adaptive skills, interact appropriately & communicate successfully with them.

This workshop aims to help you develop a plan that everyone can rally behind so as to balance customer needs with the reality of your business operations. There is a need to build a service culture & add value to your current service so that you can keep a service gap between you & the competitors. This course also aims to help you spot areas needing immediate improvement.

Course Highlights – Techniques to Master:

• Color Brain Evaluation/ DISC Personality/Behavior Profiling;
• NLP Model of the World & Emotional Drivers;
• Secret to a Pleasing Personality;
• Behavior Change (Changing Mindset);
• Perceptual Position/Empathy Game;
• Powerful Questioning to solve problems;
• Communication & People Skills;
• 5 ways in Active Listening;
• Go the Extra Mile Game;
• VAKS Technique;
• PMA Demonstration;
• EQ & Emotional Freedom Technique;
• NLP Building Rapport;
• Master Your Mind & Laws of Attraction.

Learning Objectives:

• Understand management expectation, customer requirements, urgency for self-change & acquire new perspective;
• Evaluate & satisfy customer’s real needs;
• Prepare you for a variety of customer relation situations;
• Eliminate mistakes that cost time, money & valuable business;
• Eliminate customer complaints. Spot areas needing immediate improvement & resolve problems;
• Maintain trust, confidence & respect: retain & build loyal customers;
• Identify & master techniques in service oriented communication, listening & people skills;
• Master techniques to deal with angry, dissatisfied & challenging customers;
• Utilizing EQ techniques to enhance effectiveness & results;
• Teamwork to surprise, delight, go the extra mile & exceed expectations of customers.

If we do not take care of the CUSTOMERS, the Competitors Will. Without the CUSTOMERS there is No Business.

Who Should Attend:

For all personnel in an organization who wants to improve their customer service skills & achieve success at the workplace.