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Bridging & Managing Multi-Generational Workforce

Hotel Equatorial Penang 1, Jalan Bukit Jambul, Bayan Lepas, Penang

Currently, many organizations in the world are facing the problems of having 3 very distinct generations at workplace. Each of this generation brings their own set of beliefs and values which is very different with other generations. As a result, conflicts arise at workplace. This workshop is specially designed to understand each generation better and to look at solutions of how to bridge the generation gap at workplace.

Handling Difficult & Demanding People

Sunway Hotel Seberang Jaya 11, Lebuh Tenggiri Dua, Bandar Seberang Jaya, Prai, Penang

Everyone is very unique by itself. We cannot find another same person in the world. In the business world we have to deal with various type of people, some are kind, but some can be very demanding and difficult to handle. Therefore, the skills to deal with this “difficult & demanding people” is very important to ensure we do not offend the person, at the same time we can get our work done efficiently.

Applying Emotional Intelligence at Workplace

Sunway Hotel Seberang Jaya 11, Lebuh Tenggiri Dua, Bandar Seberang Jaya, Prai, Penang

The purpose of this program is to focus on self-awareness of emotion than to increase participants coping skills by understanding their own feeling, apply proper methods toward high EQ at work. Remember, you are your emotion. This program would be based on the approach of human behavior to inspire participants’ potential so that his/her work performance is up to optimal level. In this training, the participants will involve in role-play exercise, so that they can apply what they have learned practically. Some effective NLP techniques will be used in the training to ensure that the participants can learn deeply and enjoy the entire training process.

EMPOWERING WORKPLACE INTERACTION & INTERPERSONAL SKILLS

Sunway Hotel Seberang Jaya 11, Lebuh Tenggiri Dua, Bandar Seberang Jaya, Prai, Penang

This practical program puts together three critical ingredients – understanding the characteristics of people, communicating effectively with them, and making a positive impact through successful interaction – to enable its participants to create the kind of people relationships that produce great results for them and their organization.

TOTAL CUSTOMER SATISFACTION & DELIGHT: EXCEEDING EXPECTATION

Hotel Equatorial Penang 1, Jalan Bukit Jambul, Bayan Lepas, Penang

Fancy sales pitches, high-powered market strategies & clever advertising can be very important attention getters. And they may persuade people to become your prospect. But getting them to purchase your product depends on how well they are treated, convinced & rewarded which boils down to customer service. This interactive program is a spring board for releasing talent, energy & enthusiasm. Exceptional customer service does not happen by talking about it. It happens by doing it. It happens at every point of contact with the customer - in person, on the phone, in a letter through email.  Customer service relationships often depend on "getting off on the right foot".  Quickly recognize customer’s color brain, behavioral style & expectations/needs so as to develop adaptive skills, interact appropriately & communicate successfully with them. This workshop aims to help you develop a plan that everyone can rally behind so as to balance customer needs with the reality of your business operations. There is a need to build a service culture & add value to your current service so that you can keep a service gap between you & the competitors. This course also aims to help you spot areas needing immediate improvement.

COLORED BRAIN & EMOTIONAL DRIVERS

Hotel Royal Kuala Lumpur Jalan Walter Grenier, Kuala Lumpur, Kuala Lumpur

(1) What is your colored brain & how is it affecting your work results & outcome? (2) How you think is how you speak & behave …so do you know your genetic thinking style? (3) You thought you were clear in your words & actions yet people do not get you right! Why? (4) How are your emotional gratifications, good or bad, influencing your motivation & passion? Your behavior & working style is based on how you think & your thinking style is based on your brain genetic processor. By identifying this, you can maximize your capability to act intelligently while overcoming misunderstanding, conflict, wastage of potential. By also identifying your fundamental emotional drivers, you can seeking greater satisfaction at work & to consistently perform at peak levels. This practical, intensive, highly beneficial course is a MUST for all staff levels. Join us today!

LEADERS OF TOMORROW

Hotel Equatorial Penang 1, Jalan Bukit Jambul, Bayan Lepas, Penang

Leaders Of Tomorrow is a 2 days program designed to fine-tune the skills that leaders need to succeed in the reality of today’s complex business world. This program will: Guide you how to lead effectively. Help you increase work productivity. Assist you in achieving sustainable business results.

E-Development Crash Course

Hotel Equatorial Penang 1, Jalan Bukit Jambul, Bayan Lepas, Penang

While you Work From Home (WFH), E-Develop yourselves / your employees strategically and tactically.  How? Interested to find out more?

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