Past Events › Customer Service

Fancy sales pitches, high-powered market strategies & clever advertising can be very important attention getters. And they may persuade people to become your prospect. But getting them to purchase your product depends on how well they are treated, convinced & rewarded which boils down to customer service. This interactive program is a spring board for releasing talent, energy & enthusiasm. Exceptional customer service does not happen by talking about it. It happens by doing it. It happens at every point of contact with the customer - in person, on the phone, in a letter through email.  Customer service relationships often depend on "getting off on the right foot".  Quickly recognize customer’s color brain, behavioral style & expectations/needs so as to develop adaptive skills, interact appropriately & communicate successfully with them. This workshop aims to help you develop a plan that everyone can rally behind so as to balance customer needs with the reality of your business operations. There is a need to build a service culture & add value to your current service so that you can keep a service gap between you & the competitors. This course also aims to help you spot areas needing immediate improvement.