Past Events › Problem Solving

There is an increasing awareness that problem solving skill among employees is an important and essential and critical skill for organization success and to remain viable in today’s very competitive business environment. Employee empowerment and involvement has made a breakthrough in employees’ thinking to take responsibility for the processes that are under their control. However employees’ today are plagued with increasing demands for attaining higher performance goals and sustaining performance that demands employee ability to solve problems and apply discretion where they do not normally do so until very recently. The quality revolution has brought about increasing customers’ demands and higher expectation to lower cost of production to maintain profitability. These twins conflicting objectives mean that the workforce including management personnel must constantly collaborate and deploy intelligence throughout the organization. This is necessitated by the need to co-opt the whole workforce in this collaborate process to deal with problematic issues that are being faced by all organizations with incessant rapidity. The workforces’ improved capability to solve problem become a necessary requirements in any continuous improvement journey embarked by any organizations.

Whenever there is a quality problem reported by the customer, we always have problem in writing an effective 8D report. The 8D methodology requires a team effort to ensure that there is communication between “interested parties” and that interactions are identified and effects assessed.