The Basic program aims to give the new spreadsheet user a thorough grounding in the basics of creating and working with spreadsheets using Microsoft Excel 2016. While the Intermediate program is designed for those with basic knowledge of Excel who wish to progress to the most complicated functions and features in Excel 2016.
The Advanced program is designed for those with intermediate knowledge of Excel who wish to progress to the most complicated functions and features in Excel 2016.
This two days course covers the fundamental skill and knowledge to create Excel Macros. It provides the skills and knowledge required to fully exploit the features and capabilities of Excel Macros. During in-class hands-on exercise, you will be able to enhance your Excel Macro program using the programming skills in VBA.
Replacing the Goods and Services Tax (GST), the new Sales and Service Tax (SST 2.0), which comes into effect from 01 September 2018, incorporates changes into a simpler system for businesses and all filings will be done online as compared to manual filings under the old SST and GST. The reinstatement of SST 2.0 will have mixed impacts, challenges and issues to businesses and consumers. However, as a whole, the SST 2.0 is expected to create more disposable income to spur private consumption and business activities. Grab this opportunity now to address your post-implementation issues on the SST 2.0 !
First aid at workplace aims to give a more comprehensive coverage on the understanding and practical guidance as well as the theoretical aspects of first aid to the volunteers and the public based on the concept of prevention. When someone becomes ill or injured, there is usually a short period of time before you can get professional medical assistance. It is that length of time that is most critical to the victim. What you do, or don't do during that period of time can make the difference between life and death. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This program will impart the basic practical knowledge of First Aid and CPR.
If fire breaks out in your workplace, the top priority is to evacuate everyone out from the premises as instantly, carefully and safely as possible. However, the sound of fire alarm due to emergency response can cause chaos, unknown feelings and reactions that are stressful and all sense of cognitive, reasonable action as in evacuation procedures and methods in fire-fighting and fire protection may be forgotten. Fire safety experts believe that training, knowledge and practical experience can cause behavior to be modified, preparing employees for how to deal with fire, leading to best chance of a safe and methodical evacuation of lives. Therefore, fire safety training courses have been developed to equip your employees, especially the “First Responders”, with necessary knowledge, technical ability and practical know-how should a fire ever occur.
The new Sales and Service Tax (SST 2.0), which comes into effect from 01 September 2018, incorporates changes into a simpler system for businesses. This seminar will provide participants with the understanding on sales tax valuation methods, computation of sales value, sales tax exemption, classification of goods under Customs Duties Order 2017, rules and order of HS coding and so on.
uCustoms, a fully integrated, end-to-end, and uCustoms modernization solution that delivers Single Window for goods clearance with automation of manual processes, replacing the current Sistem Maklumat Kastam (SMK) operating system. uCustoms has been implemented in phases since its pilot run at Westports on 30 September 2017, and will be fully implemented nationwide by early 2019. uCustoms will also be used for complete electronic licensing processes by the Cross Border Regulatory Agencies (CBRA) known as Other Government Agencies (OGA)/ Permit Issuance Agencies (PIA) and other players in government agencies and private sectors related to the supply chain activities via land, sea and air mode
When chemicals are stored or handled properly, the inherent risk is minimized. But if something goes wrong and a chemical is spilled, appropriate action must be taken immediately to prevent injury to workers and others, and to minimize the potential damage to other materials and facilities. The best way to deal with a chemical spill is to avoid having one in the first place. The key is to follow proper procedures for storing, transferring, handling, using, and disposing of chemicals. All workers on at workplace should be trained to recognize the hazards and proper procedures associated with every chemical they may encounter, including the actions they need to take when a spill occurs. OSHA 1994 and Environmental Quality Act 1974 and its related-regulations clearly state that the employees have the ‘right-to-know’ on chemicals used and scheduled wastes generated, the hazard/risk posed to them, identify the point of use /discharge and how to handle them.
Fancy sales pitches, high-powered market strategies & clever advertising can be very important attention getters. And they may persuade people to become your prospect. But getting them to purchase your product depends on how well they are treated, convinced & rewarded which boils down to customer service. This interactive program is a spring board for releasing talent, energy & enthusiasm. Exceptional customer service does not happen by talking about it. It happens by doing it. It happens at every point of contact with the customer - in person, on the phone, in a letter through email. Customer service relationships often depend on "getting off on the right foot". Quickly recognize customer’s color brain, behavioral style & expectations/needs so as to develop adaptive skills, interact appropriately & communicate successfully with them. This workshop aims to help you develop a plan that everyone can rally behind so as to balance customer needs with the reality of your business operations. There is a need to build a service culture & add value to your current service so that you can keep a service gap between you & the competitors. This course also aims to help you spot areas needing immediate improvement.